Each Faithful Roots piece is handmade to order. An order can be cancelled within 24 hours of purchase without penalty. While production does not start immediately, materials are purchased after that 24 hour cancellation window and a place is secured in the production line. In-stock items are eligible for return at any time prior to delivery with a 15 percent restocking fee. In-stock items can not be returned after delivery. Customized items cannot be cancelled or returned, no exceptions.

Changes to an order (not in-stock) can be made within 2 weeks of deposit. Any change to the order may cause a change in price and lead time. After 2 weeks, changes cannot be guaranteed.

Production lead times are provided at the time of order and begin once a deposit is placed. If no lead time is given, the order falls into the current estimated window of about 10-12 weeks. Lead times refer to the time required to complete the item in production; this does not include packaging or transit. Lead times are an estimate and are subject to change at any time. Because pieces are handmade to order, specific completion dates cannot be provided until a week before completion.

Upon completion, the piece(s) will not be delivered or eligible for pick up until the balance has been paid in full. Once paid, we will then setup pick up from the shipper and their transit times will be up to them. Once we get the BOL or tracking info from the shipper, we will email you that info and please contact them directly for updates. Once the piece(s) arrive to the nearest station, the shipper will contact the number provided on the BOL to setup delivery directly. Long-term storage at our facility after completion, or the shippers facility after arrival to the station may result in additional fees.

All of our materials are variable and subject to change. Each of our products is unique and subject to variation in color, characterization, species and texture. Please review other examples of our work to confirm you are comfortable with the potential variation. All significant knots in the wood will be filled, unless specified otherwise. Custom finishes and colors will be matched as closely as possible, but variations may occur due to materials. We are not responsible for any fading or warping, due to wear and tear or sun exposure. Wood may also crack over time due to changes in climate or exposure to continuous sun. This is not common, but can happen. Please always use coasters on all furniture and only use natural cleaners on all wood surfaces.  If the piece(s) show faulty craftsmanship within 180 days, we will do our best to provide repairs. No piece may be returned without written consent. Because each piece is made specifically for the buyer, we are unable to offer a warranty.

Items must be inspected at the time of delivery. If anything is incorrect or the piece was damaged during shipping, this is the only time the buyer will be able to indicate problems with the piece. Please denote any damage on the BOL or delivery document and reject delivery in necessary cases. A signed delivery document confirms the order was delivered as ordered without damage.

All floor model purchases are final sale. It is the buyer’s responsibility to thoroughly inspect all floor models in the store prior to purchase.

Any custom designs or sketches are the creative property of Faithful Roots.

This purchase agreement is subject to change. Any changes made go into effect when they are updated here, on theFaithful Roots website. Purchases made online are subject to these terms.